COVID-19 update: Due to COVID-19, you may experience shipping delays for international orders. Sorry for any inconvenience caused. Thank you very much for your patience and understanding.
To ensure that every item is up to our high standard, we need 1-3 business days to process your order to ship. You can use the tracking number we send to you to follow the order status on our website or the official shipping carrier website.
Absolutely, we can ship all over the world.
The United States, Canada is our main customer, besides this country, we have customers from the United Kingdom, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
Shipping Rates & Delivery Estimates
Shipping charges are $4.99 for orders up to $49.00. Orders over $49.00 have free Shipping. Charges will be displayed at checkout.
UK 7-15 Business Days
EU 7-18 Business Days
US 7-15 Business Days
South America 7-15 Business Days estimate
Asia 7-15 Business Days estimate
Australia & New Zealand 7-15 Business Days estimate
We also provide the DHL Express shipping method, The shipping charges are $40.00 for orders below $200.00. Orders over $200.00 have free shipping, the shipping times are around 3-8 Business Days.
Delivery delays can occasionally occur.
*We do not guarantee shipping times.
Customers shall be responsible for Customs Fees and Taxes.
Customers shall be responsible for customs clearance.
Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom’s clearance process.
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
We accept payments in U.S. dollars. If you are making payments in other currencies, the bank may charge a remittance conversion fee. Please consult your bank.
Delivery
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click on the link provided.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of an unsuccessful delivery, you will also be notified by e-mail.
If you don’t receive your order, please contact us within 45 days after dispatch of the order.
For orders within 45 days after dispatch:
Customer responsibility: Input wrong address, etc. The shipping fee is non-refundable.
GIGIGOS responsibility: Full refund include shipping fee, or resend for products you did not receive.
Defective or Damaged Product?
If you receive a defective or damaged product, please notify us at [email protected] and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.
For more information on returns and refunds, please see our Returns and Refunds Policy page.
Need More Help？
Please feel free to contact us with any questions. We’ll reply to your email as soon as we can.
Email us at [email protected]
Alternatively, you can contact us via the form below with your order details.
