{"id":75,"date":"2022-01-08T09:01:50","date_gmt":"2022-01-08T09:01:50","guid":{"rendered":"https:\/\/www.gigigos.com\/?page_id=75"},"modified":"2022-05-31T18:01:29","modified_gmt":"2022-05-31T18:01:29","slug":"returns-refund","status":"publish","type":"page","link":"https:\/\/www.gigigos.com\/returns-refund","title":{"rendered":"Returns &#038; Refund"},"content":{"rendered":"\n<p><strong>What is the return method, and do I have to pay a return shipping charge\uff1f<\/strong><\/p>\n\n\n\n<p>After receiving Gigigos clothes\/backpacks, we accept return\/refund requests within 30 days. Exceeding the deadline, We will no longer be responsible for this.<\/p>\n\n\n\n<p>We accept returns by mail and have no restocking fees!<\/p>\n\n\n\n<ol><li>If you have got defective or damaged clothes\/backpacks, and if you need to exchange them for the same clothes\/backpacks, please send us an email at&nbsp;<a target=\"_blank\" href=\"mailto:support@gigigos.com\" rel=\"noreferrer noopener\">support@gigigos.com<\/a>&nbsp;to get the operation process and return address.&nbsp;<strong>It&#8217;s free to replace<\/strong>.<\/li><li>Suppose you received the wrong style of clothes\/backpacks or wrong size clothes\/backpacks, or you received any broken clothes\/backpacks, or the quality of the clothes\/backpacks you received is poor\/defective. In that case,&nbsp;<strong>GIGIGOS is responsible for return postage fees and replacement fees.<\/strong><\/li><li>If you chose the wrong clothes\/backpacks due to a changed mind, don&#8217;t like it, etc. The<strong>&nbsp;customer is responsible for return postage fees and replacement postage fees.<\/strong><\/li><\/ol>\n\n\n\n<p>Just fill out the form below and submit a return request.<\/p>\n\n\n<form method=\"post\" id=\"cntctfrm_contact_form\" class=\"cntctfrm_contact_form cntctfrm_one_column cntctfrm_ltr cntctfrm_width_custom\" action=\"\/wp-json\/wp\/v2\/pages\/75#cntctfrm_contact_form\" enctype=\"multipart\/form-data\"><div id=\"cntctfrm_first_column\" class=\"cntctfrm_column\"><div class=\"cntctfrm_field_wrap cntctfrm_field_name_wrap\"><div class=\"cntctfrm_label cntctfrm_label_name\">\n\t\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_name\">Name: <span class=\"required\">*<\/span><\/label><\/div><div class=\"cntctfrm_input cntctfrm_input_name\">\n\t\t\t\t\t\t\t\t\t\t<input  class=\"text\" type=\"text\" size=\"40\" value=\"\" name=\"cntctfrm_contact_name\" id=\"cntctfrm_contact_name\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_email_wrap\"><div class=\"cntctfrm_label cntctfrm_label_email\">\n\t\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_email\">Email Address: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_email\">\n\t\t\t\t\t\t\t\t\t\t<input  class=\"text\" type=\"text\" size=\"40\" value=\"\" name=\"cntctfrm_contact_email\" id=\"cntctfrm_contact_email\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_subject_wrap\"><div class=\"cntctfrm_label cntctfrm_label_subject\">\n\t\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_subject\">Subject: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_subject\">\n\t\t\t\t\t\t\t\t\t<input class=\"text\" type=\"text\" size=\"40\" value=\"\" name=\"cntctfrm_contact_subject\" id=\"cntctfrm_contact_subject\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_message_wrap\"><div class=\"cntctfrm_label cntctfrm_label_message\">\n\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_message\">Message: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_message\">\n\t\t\t\t\t\t\t\t\t<textarea  rows=\"5\" cols=\"30\" name=\"cntctfrm_contact_message\" id=\"cntctfrm_contact_message\"><\/textarea><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_attachment_wrap\"><div class=\"cntctfrm_checkbox cntctfrm_checkbox_gdpr\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"\" required name=\"cntctfrm_contact_gdpr\" id=\"cntctfrm_contact_gdpr\" \/>\n\t\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_gdpr\">I consent to having this site collect my personal data.<\/label> <a target=\"_blank\" href=\"https:\/\/www.gigigos.com\/privacy-policy\">Learn more<\/a><\/div><\/div><\/div><div class=\"clear\"><\/div><div class=\"cntctfrm_submit_wrap\"><div id=\"cntctfrm_submit_first_column\" class=\"cntctfrm_column\"><div class=\"cntctfrm_input cntctfrm_input_submit\"><input type=\"hidden\" value=\"send\" name=\"cntctfrm_contact_action\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"default\" name=\"cntctfrm_language\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"1\" name=\"cntctfrm_form_submited\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"cntctfrm_options\" name=\"cntctfrm_options_name\">\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Submit\" class=\"cntctfrm_contact_submit\" \/>\n\t\t\t\t\t\t<\/div><\/div><div id=\"cntctfrm_submit_second_column\" class=\"cntctfrm_column\"><\/div><div class=\"clear\"><\/div>\n\t\t\t<\/div>\n\t\t\t<\/form>\n\n\n\n<p>We will email you back within 1 to 2 business days with a return authorization number and a free pre-paid return label. The return instructions will be included with your return label email.<\/p>\n\n\n\n<p><strong>Please note:<\/strong><\/p>\n\n\n\n<p>Merchandise must be unworn and unwashed;<\/p>\n\n\n\n<p>Merchandise must have all tags, original packaging,<\/p>\n\n\n\n<p>accessories and embellishments fully intact;<\/p>\n\n\n\n<p>Gift cards, formal dress, jewelry, swimwear, underwear, and bodysuit merchandise may not be returned.<\/p>\n\n\n\n<p><strong>Refunds<\/strong><\/p>\n\n\n\n<p>Returns will be processed within 7 business days upon receipt of your package.<\/p>\n\n\n\n<p>We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p>If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 days.<\/p>\n\n\n\n<p>If you haven&#8217;t received a refund yet, check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company; it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you&#8217;ve done all of this and you still have not received your refund yet, please get in touch with us at&nbsp;<a target=\"_blank\" href=\"mailto:support@gigigos.com\" rel=\"noreferrer noopener\">support@gigigos.com<\/a><\/p>\n\n\n\n<p><strong>Please do not ship the product to the manufacturer.<\/strong><\/p>\n\n\n\n<p><strong>Please contact us via email at&nbsp;<\/strong><a target=\"_blank\" href=\"mailto:support@gigigos.com\" rel=\"noreferrer noopener\"><strong>support@gigigos.com<\/strong><\/a><strong>&nbsp;for detailed return and refund procedures, or contact us via the form on the page, and please provide the order number and contact person, and other details.<\/strong><\/p>\n\n\n\n<p>Return Address:&nbsp;<\/p>\n\n\n\n<p>Contact Name: Li Donghong<\/p>\n\n\n\n<p>Service Email:&nbsp;<a target=\"_blank\" href=\"mailto:support@gigigos.com\" rel=\"noreferrer noopener\">support@gigigos.com<\/a><\/p>\n\n\n\n<p>Tel: +86 13926135008<\/p>\n\n\n\n<p>Company Name: Yueyang Lou District Discoverer Outdoor Products Firm<\/p>\n\n\n\n<p>Return Address: No. 304, Jiutian Building, Lianyun Community, Zhanqian Road, Yueyanglou District, Yueyang City, Hunan Province, China 414021<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is the return method, and do I have to pay a return shipping charge\uff1f After receiving Gigigos clothes\/backpacks, we accept return\/refund requests within 30 days. Exceeding the deadline, We will no longer be responsible for this. We accept returns by mail and have no restocking fees! If you have got defective or damaged clothes\/backpacks, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/pages\/75"}],"collection":[{"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/comments?post=75"}],"version-history":[{"count":11,"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/pages\/75\/revisions"}],"predecessor-version":[{"id":1246,"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/pages\/75\/revisions\/1246"}],"wp:attachment":[{"href":"https:\/\/www.gigigos.com\/wp-json\/wp\/v2\/media?parent=75"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}